Store Manager – Gatehouse Way

This is an exciting, new position at our new store in Aylesbury. You can make a real difference to people in your local community by joining the Florence Nightingale Hospice Charity Retail Team as well as making your mark in charity retail at our new Gatehouse site. This new site also includes a donation station and will be a vital hub for our growing retail operation.

Our shops are the face of the Charity, seeing supporters and raising vital funds to support local patients and their families, every single day on high streets, retail parks, and a farm all across Buckinghamshire and its borders.

We have a fabulous opportunity for you to bring your enthusiasm and love for fashion to an ethical and sustainable industry at our new Gatehouse Way store.

What will I be doing?

You’ll lead and manage the staff and volunteer team to engage support for the Charity from the local community, maximise sales and profit, and actively promote Gift Aid and the Hospice Lottery.

You will have responsibility for:

• To maximise the commercial potential of the new Gatehouse Way site by delivering an excellent retail offer for the local community.  
• Lead the Gatehouse Way team of staff and volunteers to achieve agreed income targets – sales, Gift Aid and Hospice Lottery.   
• Support the recruitment, induction, training and retention of volunteers, promoting a happy and productive working environment for the volunteers.  
• Line management responsibility for the Gatehouse Way team, providing effective support, training and personal development, regularly reviewing performance and ensuring that KPI’s and objectives are met.  

About You

• Experience of managing a large team in charity or large-format retail.  
• Experience of leading a team to achieve considerable sales targets in a retail environment.  
• Experience of working with volunteers, and able to work positively with people of all abilities
• Highly motivated and driven with a keen interest in donated product. This role will involve a significant level of stock management.
• Demonstrable positive, solution-focused, ‘can-do’ attitude. 

About Us

In joining our friendly, positive and ambitious retail team, you’ll be rewarded with an interesting role, a competitive salary, a supportive culture that encourages a healthy work-life balance.

Ultimately you will be raising money to support the best hospice care for local people.

So if you want a career that also makes a difference in your community, we’d love to hear from you!

For You

• Workplace pension – 5% ER contribution (with an option to increase to 6%) 
• 26 days annual leave plus statutory holidays (increasing by a day a year up to 5 years service) 
• Generous company sick pay allowance 
• Enhanced maternity/paternity/adoption leave 
• Access to Smart Health services, including GP Online 24/7 
• Employee Assistance Programme  
• Life Assurance equivalent to 3x salary 
• Membership of the Blue Light scheme, offering a wide range of discounts 

How to Apply

Please read the full job description and requirements here and send your CV or our application form together with a covering letter explaining your suitability for the role to recruitment@fnhospice.org.uk