Refund and Returns Policy

If you are not satisfied with your item(s) please get in touch.

Overview

Our returns policy lasts 14 days. The 14 days starts from the day you receive the goods.  If 14 days have passed since your goods arrived, we can’t offer you a full refund or exchange.

Please check all items on receipt. If you are not satisfied with your item(s), please email us on online@fnhospice.org.uk.

Please ensure you return the item(s) in their original condition and packaging, and include a note explaining why you wish to return the item(s). Refunds will be processed within 10 days of us receiving the item(s) back.

We recommend sending the returned item via Recorded or Special Delivery to ensure a signature is required on receipt. Please ensure you have a proof of posting, then post your item to: Online Sales Team, Florence Nightingale Hospice Charity Furniture Showroom, 2 Broadfields, Aylesbury, HP19 8BA

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at online@fnhospice.org.uk.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at online@fnhospice.org.uk and send your item to: Online Sales Team, Florence Nightingale Hospice Charity Furniture Showroom, 2 Broadfields, Aylesbury, HP19 8BA.

Shipping Returns

To return your product, you should mail your product to: Online Sales Team, Florence Nightingale Hospice Charity Furniture Showroom, 2 Broadfields, Aylesbury, HP19 8BA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We recommend sending the returned item via Recorded or Special Delivery to ensure a signature is required on receipt. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at online@fnhospice.org.uk for questions related to refunds and returns.